FREQUENTLY ASKED QUESTIONS
SHIPPING
I’ve placed my order – how long until it is dispatched?
As soon as your order is received we are dedicated to getting it out for delivery as soon as practicable. If you order before 3pm, barring unforeseen circumstances, we will dispatch the following business day.
Okay, my order has been dispatched, how long until I get my coffee?
If we could teleport it to you, we would! Until then, we are dependent on the speed and availability of postal services.As a guide, we estimate the following:
- For Perth Metro orders we anticipate 1-2 business days from the date of dispatch; and
- For the rest of Australia, we expect approximately 3-5 business days from dispatch.
Can I track the progress of my order?
For all orders through Australia Post, you will receive a tracking number so you can vigilantly watch your coffee make its way to you online or by contacting Australia Post.
If you're in the Perth metro area, please email us at hello@coffeebeansperth.com.au if you need a shipping update.
What if I’m not home when the order is delivered?
Your order will be left in a safe place near your front door (unless location is specified in your order).
It’s been 5 business days since my order was placed and it still hasn’t arrived – what should I do?
If you're outside the Perth Metro area, you can look up your orders status using the tracking number provided through Australia post online or you can always contact us at hello@coffeebeansperth.com.au. Please include your order number in the subject line and let us know your order is yet to be received - the last thing we want is to leave you in a coffee deprived state!
Once an email is received, we endeavour to provide an update within 24 hours.
I need some coffee urgently – do you offer an express post option?
Yes – select ‘Express Post’ at the drop down in shipping options at checkout. Please note we are at the mercy of Australia Post, so any delays after dispatch are out of our hands, however we will do all we can to make sure your coffee gets into your hands as quickly as possible!
RETURNS
I've got my order but it's not correct – what should I do?
Please contact hello@coffeebeansperth.com.au with the details of what you have received (pictures are really helpful too), and your order number and we will get back to you as soon as practicable .
I don’t like the flavour of the coffee I ordered – can I send it back?
Unfortunately we don’t offer refunds/exchanges on coffee, but feel free to drop a line to hello@coffeebeansperth.com.au and we will see if there is any way we can assist or advice we can offer to point you in the right direction.
Coffee flavour is impacted by innumerable variables, many of which are determined by the brewing equipment (including specifications, cleanliness and the like), grind size, water temperature and filtration, and the knowledge and skill of the barista.
We want all our customers to enjoy and get the most out of their beans, so please do not hesitate to contact us if you need some coffee tips, tricks, troubleshooting or advice.
I ordered my coffee beans as whole beans, but I actually needed ground coffee – can I send them back?
We don’t offer refunds on coffee beans, however, we will happily grind your beans for you if you send them back to us, at your cost.
Alternatively, if you are in the Perth Metro area, feel free to swing by Jessie's Cafe and we will happily grind your beans to suit your needs.
Otherwise, check out our range of grinders and take your coffee to the next level by grinding fresh for every cup.
I ordered ground beans,but I actually needed whole beans – can I send them back to swap for a bag of whole beans?
Unfortunately, grind size is specific and varies depending on the intended preparation of the beans. We cannot offer refunds on any coffee beans, ground or whole.
If you'd like to make sure your purchase doesn't go to waste, please contact us at hello@coffeebeansperth.com.au and we can are happy to offer advice as to how you could use your ground beans.
I’ve ordered some brewing equipment, but it’s not what I needed - can I send it back?
Absolutely! Please get in touch within 14 days of purchase. So long as the product has not been used, and is in its original packaging, we can facilitate an exchange or store credit. If the product is faulty or damaged and is returned to us within 14 days of purchase.
Please be advised the item will need to be sent back at your cost.
I’ve received some brewing equipment and it is faulty – can I return it?
Yes – we will happily refund you or send a replacement once the item is assessed back at CBP. Please email hello@coffeebeansperth.com.au with the details and any photos of your faulty item and we will advise of next steps.
ALL THINGS COFFEE
How fresh is the coffee you send out?
Here at CBP, coffee freshness is our top priority and delivering premium quality every time is paramount to the service we offer. We endeavour to dispatch our coffee beans as fresh as possible, meaning by the time you receive your order, it will be perfectly aged and ready to brew!
Can you grind my beans?
Yes of course! We can grind for any brewing method… simply select your method of choice from the drop down menu when adding your items to cart.
However, it is important to understand that grinding inevitably increases the surface area of the beans exposed to the enemies of freshness, being light, moisture, heat and the air.
As a result, grinding coffee beans means you have to drink it faster to ensure that fresh coffee flavour. We'll let you decide if that's a pro or a con!
Do you have any advice around brewing for different methods?
We've got you! Visit our blog section and you will find our recommended brew guides for all your popular brew methods. We also have our recommended personalised recipes and brew methods for each of our products in the individual product information section.
How long do you recommend ageing coffee beans for?
We recommend waiting a minimum of 7 days from the date of roast before use - we promise it will be worth the wait!
As a general rule, after that first 7 days, the fresher the better, particularly when it comes to lighter, or filter roasts!
Coffee beans will not go "off" per se and do not have a specific shelf life, which is fantastic news because in our view, wasting coffee is a true tragedy.
With that said, as a guide, we'd recommend using your coffee beans within 7 weeks to ensure you're getting the best flavour possible.
How should we store our coffee beans?
We thoroughly endorse the use of an Airscape bean canister once your bag has been opened to lock in freshness. We believe this will extend the maximum flavour profile of your beans once opened by up to weeks. If you don’t have one of these, we recommend checking out our range in the shop!
Otherwise, it is essential to store your coffee beans in an airtight container, in a dark, cool, dry location. Please do not leave your beans exposed to air or moisture, it hurts our soul and we promise it will leave a bitter taste in your mouth.
I’ve just bought a coffee machine – do you give advice on which beans I should use?
Absolutely! We are passionate about sharing our coffee knowledge! Simply flick us an email with the flavour profiles you enjoy and we can point you in the right direction.
If you're looking for more serious espresso guidance and are in the Perth area, check out Barista School Perth, located within Jessie's Cafe & Roasting Co and sign up to one of our barista workshops. To see our full range of courses, please click here.
How do I pay for my order?
We accept all major credit cards at the checkout, as well as Paypal and Afterpay, for when coffee is essential but not in this week's budget.
Wholesale
How do I know if I qualify for wholesale rates?
Easy – fill out the form under the wholesale tab and we will get back to you ASAP and let you know.
Will I get a discount if I purchase more?
Yes! We are happy to work closely with our wholesale clients and will monitor the volumes purchased and adjust any discounts applicable.
How is the wholesale discount applied and do I need a code?
Nope, we've got you covered! We will set any relevant discount on our end so when you login to CBP, your discounts will be automatically applied.
How do I sign up for a wholesale account?
Please fill in the form under the wholesale tab and we will be in touch with next steps.
What are your payment options?
As with our retail orders, payment is made at checkout and we accept all major credit cards, PayPal and afterpay.
Do you have a referral program?
Yes, we value our client's so much and enjoy nothing more than when they share the love – Please let us know who you have referred to purchase from our site, and once they purchase 5kg or more, we will send you a big thank you - oh and a $50 store credit!